Return, Cancellation & Refund Policy

This Return, Cancellation & Refund Policy applies to purchases from Emposola LLC unless a signed agreement, order confirmation, or mandatory consumer law provides a different or additional right. It applies to digital services and products; physical returns are not normally relevant to the services listed on this site.

If a proposal or product checkout states a specific cancellation, refund, acceptance, or warranty term, that term governs the relevant purchase to the extent it is lawful. Nothing in this policy limits a right that cannot be waived under applicable law.

Contact emposola@emposola.com as soon as you decide to cancel and include the order number, account email, item, and reason. If no material work has started, we will review requests for a full refund made within seven calendar days after the agreed project kickoff, consistent with the original published commitment. After that period, or where non-cancellable third-party costs have already been incurred and were disclosed in the scope, any refund will be assessed against work performed, committed costs, the order terms, and applicable law.

A consultation or quote request does not itself create a paid order unless a fee was clearly disclosed and accepted. If you paid a separately priced consultation or audit, the checkout and agreed scope determine whether any part remains refundable.

For a project that has started, we will review the work completed, accepted milestones, prepaid unused work, third-party costs disclosed in the scope, and the cancellation terms. A partial refund may be available for prepaid work not performed, where required by the signed agreement or applicable law. We will provide a reasonable explanation of the calculation.

If you are dissatisfied with a deliverable, first send a written description of the issue and how it differs from the approved scope. Where revisions are included, the scope may provide up to three review rounds or a different limit. Revision rounds address work within the agreed requirements; new features, new content, or changed direction may require a change order. No revision statement removes statutory rights.

For a fixed-price digital product, downloadable deliverable, hosting plan, domain, subscription, or activated service, contact us promptly if the item is not delivered, is materially defective, or the charge appears incorrect. The service-specific terms and applicable law determine the remedy.

Completed consultations, delivered audits, custom work already performed, third-party fees, domain registrations, and activated hosting or software services may be non-refundable once performed, transferred, registered, or activated, except where a refund is required by law or expressly provided in the order. We will identify non-refundable third-party costs before approval where known.

Recurring products show the billing interval and amount at checkout. Contact us before the next renewal to request cancellation and use any provider billing controls presented for that subscription. A cancellation ordinarily stops future renewals; it does not automatically refund a completed billing period or work already supplied. Refund requests for duplicate, erroneous, or unauthorized charges will be investigated promptly.

The first-purchase discount, if active and eligible, may apply only as shown at checkout. A discounted first invoice does not change the normal renewal price unless the order says otherwise.

Send the request to emposola@emposola.com. Include the purchaser’s name, account email, order or invoice number, the item, the date of purchase, and a short explanation. Do not include full payment-card numbers or security codes. We may ask for reasonable verification or supporting information before discussing account or payment details.

We aim to acknowledge requests within two business days and provide a decision or status update within ten business days. If more investigation is needed, we will explain what is pending. Approved refunds are sent to the original payment method where available. Banks and payment providers control posting times; a refund may take additional business days to appear.

If you do not recognize a charge, contact us promptly and contact your bank or payment provider as appropriate. We will review relevant order, delivery, and payment records. We may pause disputed work or access while investigating, subject to applicable law and any signed agreement. This policy does not restrict chargeback rights or complaints to a regulator.

Contact: emposola@emposola.com, or +1 (603) 600-6011. We may update this policy prospectively by posting a revised effective date; the policy and order terms in effect at purchase will be considered for that order, subject to mandatory law.